About Embry Health

Looking to join one of the United States’ fastest-growing companies? Seeking an opportunity to positively impact the lives of others while transforming the image that our nation’s healthcare system is restraining and burdensome? Look no further than eMBRY Health!

In early 2020, Raymond Embry witnessed the need for a more responsive and effective response to the COVID-19 pandemic. Thousands of Arizonans fell ill daily. Communities across the state desperately sought testing services. Embry, a lifelong healthcare industry entrepreneur, and advocate seized the moment and created eMBRY Health to fill the testing void.

Over the last year, eMBRY Health has experienced rapid growth due to the pressing need for COVID-19 testing services. Nearly 300,000 Arizonans benefited from eMBRY Health’s critical testing services. In just the last few weeks, eMBRY Health has expanded its national footprint and established testing sites in states such as Florida, Hawaii, Colorado, and Texas. We plan to operate in even more states before the end of 2021.

eMBRY Health offers a dynamic, progressive, and family-inspired work environment. Our Headquarters are located less than 15 minutes away from Downtown Phoenix and Downtown Tempe. Perks for eMBRY Health employees include free healthy snacks, complimentary cold brew coffee, collaborative workspaces, and weekly breakfasts, to name a few.

eMBRY Health’s success is fostered in its diversity, team spirit, and a shared employee commitment to make healthcare “smarter” and “more accessible for all.” Now, more than ever, we need qualified, hard-working, and talented individuals with experience in fields such as Phlebotomy, Field Operations, Sales, Patient Success to name a few, who also believe in this mission to join us.

Please take a moment to review our available job openings. Learn how you can join thousands of others and take part in “The eMBRY Health evolution.”

eMBRY Health is committed to equal employment opportunity and recruits and hires applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. eMBRY Health will provide a reasonable accommodation for those with a disability to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us.

Job Summary

We are seeking a Patient Success Director interested in joining Embry Health's Patient Success team. This is an in-office-based position. The Patient Success Director is accountable for leading our day-to-day central Patient Success team and ensure our patients have the best experience possible. The Patient Success Director oversees all aspects of patient operations. You will be responsible for ensuring that every Embry Health experience meets and exceeds the patients’ expectations. You will also hire and manage a team of representatives. This individual must be resourceful, organized, detail-oriented, communicative, and friendly.

Primary Duties & Responsibilities:

  • Build, coach, and manage a team of patient success managers
  • Determine staffing needs based on the growth of new city launches and new partnership
  • Analyze dashboards pertaining to phones, emails, webchat, etc
  • Assist in determining KPIs and measurements for success
  • Make recommendations of how to improve efficiency with new tools
  • Develop, refine, and scale processes as we grow nationally
  • Assist with day-to-day patient service including interactions with patients via inbound calls, outbound calls, emails, and other communication platforms
  • Report out to senior leadership on successes and opportunities, as well as, problem solve and make recommendations for improvement
  • Work closely with the VP of Operations and cross-functional business partners to build and improve operations
  • Mitigate risks in customer management.

Qualifications:

  • Bachelor’s Degree required; advanced degree preferred
  • 5-7 years experience in healthcare technology patient success management
  • Strong communication, interpersonal, and presentation skills
  • Good computer and electronic record skills
  • Willingness to embrace new technology and processes
  • A deep understanding of the economic implications of healthcare services
  • Excellent people skills and experience in hiring, training, coaching, and managing hourly employees
  • A creative thinker that challenges assumptions and wants to participate in changing the health care landscape
  • Familiarity with Athena, 8x8, and Microsoft Suite applications

Subsidiaries of Embry Health: